Frequently Asked Questions
Everything you need to know about your Groundies experience.
How do I determine the correct size for my Groundies?
We recommend measuring your foot from heel to toe and consulting our detailed size guide located on each product page. Our barefoot shoes are designed with a wider toe box to allow for natural movement.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 24-48 hours, and delivery times vary between 3 to 7 business days depending on your location.
Can I return or exchange my order?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
What materials are Groundies shoes made from?
We use high-quality, sustainable materials including premium leather, recycled textiles, and our signature flexible TrueSense® soles to ensure durability and comfort.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay.
How should I care for my barefoot shoes?
To maintain the quality of your shoes, we recommend using a damp cloth for light cleaning and specific leather or textile protectors. Avoid machine washing unless specified on the product care label.